1. What is the purity of the gold you sell?
Our gold products are available in various purities, commonly ranging from 14 karat to 24 karat gold. The purity level will be specified in the product description.
2. What types of gold products do you sell? (E.g., jewelry, coins, bars, etc.)
We offer a wide range of gold products, including gold jewelry (necklaces, earrings, bracelets, rings), gold coins, gold bars, and other exquisite gold accessories.
3. Do you offer customization services for gold jewelry?
Yes, we offer customization services for certain gold jewelry pieces. Reach out to our customer support team for more information and to discuss your specific requirements.
4. What payment methods do you accept?
We accept a variety of payment methods, including credit/debit cards, PayPal, and other secure online payment options. Bank transfers may also be available for certain orders.
5. Is my personal information secure when making a purchase?
Absolutely! We prioritize the security and privacy of our customers. Your personal information is treated with the utmost confidentiality and is safeguarded in accordance with our Privacy Policy.
6. Do you offer international shipping?
We only ship within the United States.
7. How is my gold order packaged for delivery?
We take great care in packaging your gold order securely and discreetly to ensure its safe delivery. All orders are packaged with utmost consideration for privacy and protection.
8. How long does it take to process and ship an order?
The processing time for your order may vary depending on the specific product and customization requirements. Once your order is processed, we will provide you with an estimated shipping time.
9. Can I track my order once it's shipped?
Yes, once your order is shipped, we will provide you with a tracking number. You can use this tracking number to monitor the status and estimated delivery date of your package.
10. What if my gold item arrives damaged or faulty?
In the rare event that your gold item arrives damaged or faulty, please contact our customer support team immediately. We will resolve the issue promptly, and if necessary, provide instructions for return or exchange.
11. What is your return policy for gold products?
Please review our return policy for more information.
12. Can I cancel my order after it has been placed?
Order cancellations are subject to our cancellation policy. Please contact our customer support team as soon as possible if you wish to cancel your order.
13. Are there any taxes or duties applicable to my purchase?
Taxes and duties may apply depending on your location and the specific regulations of your country. Any applicable taxes or duties will be calculated and displayed during the checkout process.
14. Do you provide insurance for the shipped gold items?
Yes, all our shipped gold items are insured to provide additional protection during transit.
15. How do I care for and maintain my gold jewelry?
We recommend following the care instructions provided with your gold jewelry. Generally, avoid exposing gold jewelry to harsh chemicals or abrasive materials and store it separately to prevent scratching.
16. Are there any special considerations for storing gold items?
To maintain the beauty of your gold items, store them in a cool, dry place away from direct sunlight and moisture. Using a jewelry box or a soft cloth for storage is ideal.
17. Can I sell my old or unwanted gold items to you?
Yes, we may offer a gold buying service. Contact our customer support team for more details on the process and requirements.
18. How do I know the current market price of gold?
The current market price of gold can fluctuate regularly. You can check reputable financial news websites or consult with a precious metals market expert for real-time gold prices.
19. Are there any discounts or promotions available for bulk purchases?
We may offer special discounts or promotions for bulk purchases. Please contact our customer support team to inquire about bulk order discounts.
20. Can I sign up for notifications about new gold products and offers?
Yes, you can sign up for our newsletter to receive updates about new gold products, promotions, and special offers. You can subscribe on our website or during the checkout process.
21. Do you have a customer rewards or loyalty program?
Please contact our customer support team.
22. How can I contact your customer support team?
You can contact our customer support team through our contact form on the website, via email at info@alustoora.com, or by phone at 312-885-7474. Our support representatives are available to assist you during business hours.
23. What is the difference between 24K, 22K, 18K, and 14K gold?
The numbers in front of "K" represent the gold's karat, indicating the purity of gold in the alloy. 24K gold is pure gold (99.9% gold), 21K gold contains 87.5% gold, 18K gold contains 75% gold, and 14K gold contains 58.33% gold, with the rest being other metals to provide strength and durability.
24. Can I request a specific engraving on a gold item I purchase?**
Yes, we may offer engraving services for certain gold items. Please contact our customer support team to inquire about engraving options and any associated costs.
30. How can I find my ring size for gold rings?
We provide a ring size guide on our website to help you determine your ring size accurately. You can also visit a local jeweler to get your ring size measured professionally.
31. Can I get a refund if I change my mind after purchase?
Please review our return policy for more information.
32. Do you offer gift wrapping services for gold jewelry purchases?
Yes, we offer gift wrapping services for gold jewelry purchases. Select the gift wrapping option during checkout, and we will ensure your gift is beautifully presented.
33. Can I purchase gold items as an investment?
Gold has been historically considered a valuable investment, but we recommend consulting with a financial advisor to determine if it aligns with your investment strategy and goals.
34. What are the different karat options available for gold jewelry?**
Most of our jewelry is 21k.
35. Can I purchase a gift card to use on your website?
Please contact our customer support team
36. Do you have a physical store where I can view your gold products?
Yes visit us as at 8359 S Harlem Ave, Bridgeview, IL 60455
37. Are there any specific promotions for first-time customers?
Yes, we often have special promotions or discounts for first-time customers. Check our website or subscribe to our newsletter to stay updated on our latest offers.
38. What is the process for returning or exchanging a gold item?
If you wish to return or exchange a gold item, please contact our customer support team within the specified time frame. We will provide you with instructions and guide you through the process.
39. Can I request a specific gold purity that is not listed on your website?
If you have a specific gold purity request, please reach out to our customer support team, and we will do our best to accommodate your needs.
40. Do you offer discounts for customers who refer others to your website?
Yes, we may have a referral program that rewards customers who refer others to our website. Contact our customer support team for more details on the referral program.
42. Do you offer any financing options for larger gold purchases?
Yes, we may offer financing options for larger gold purchases. Please contact our customer support team to discuss available financing plans.
44. What is the process for selling my gold items to your company?
We may offer a gold buying service for certain gold items. Contact our customer support team for more details on the process and requirements for selling your gold items to us.
45. Are there any guidelines for insuring my gold items?
We recommend insuring your gold items to protect against loss or damage. Check with your insurance provider to discuss coverage options for your valuable gold pieces.
46. Can I purchase gold items in bulk quantities?
Yes, we may offer bulk purchasing options for certain gold items. Please contact our customer support team to inquire about bulk order availability and pricing.
47. What is the process for resizing gold rings I purchase from you?
If you need to resize a gold ring purchased from us, please contact our customer support team to discuss resizing options and any associated costs.
49. Do you offer any special deals for special occasions or holidays?
Yes, we often run special promotions and deals during special occasions and holidays. Keep an eye on our website and newsletter for upcoming offers.
50. Can I sign up for your newsletter to receive updates and offers?
Yes, you can sign up for our newsletter to receive updates about new gold products, promotions, and exclusive offers. You can subscribe on our website or during the checkout process.