Refund PolicY
Hello and thank you for choosing ALUSTOORA! We want you to have the best shopping experience possible, and we're here to make sure you're completely satisfied with your purchase. Please take a moment to review our refund policy outlined below:
1. **Refunds:** At ALUSTOORA, we do not offer refunds on any purchases. However, we strive to provide high-quality products and excellent customer service to ensure your utmost satisfaction.
2. **Exchanges:** We understand that sometimes preferences can change or there might be a need to exchange a product. Therefore, we gladly accept exchanges within 2 weeks (14 days) from the date of purchase.
3. **Eligibility for Exchanges:** You are eligible for an exchange if:
- The item is returned within 2 weeks (14 days) from the date of purchase.
- The item is unused and in the same condition as when you received it.
- The original packaging and all accessories are included.
4. **Exchange Procedure:** To initiate an exchange, please follow these simple steps:
- Contact our customer support team at Support@alustoora.com or call (312) 885-7474 within 2 weeks (14 days) from the date of purchase.
- Our friendly support team will guide you through the exchange process and provide you with a Return Merchandise Authorization (RMA) number, along with further instructions.
5. **Return Shipping:** Customers are responsible for the return shipping costs. We recommend using a trackable shipping method to ensure that the returned item reaches us safely.
6. **Processing Time:** Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria. After inspection, we will process the exchange promptly.
7. **Product Availability:** Exchanges are subject to product availability. If the desired item for exchange is not available, we will offer you an alternative or a store credit of equal value.
8. **Non-Exchangeable Items:** Some products, such as custom-made items or items marked as final sale, may not be eligible for exchanges. Please check the product description or contact our customer support team for clarification before making your purchase.
At AL USTOORA, we genuinely care about your satisfaction and are committed to providing you with top-notch products and service. If you have any questions or concerns about our refund policy or any other aspect of your shopping experience, please do not hesitate to reach out to us. We're here to help!
Thank you for your understanding and cooperation.
Sincerely,
AL AUSTOORA